This book offers a path to clear communication by demonstrating how we can always reach full understanding with
others by using the power of plain talk. The author does this by offering step by step methods for using strategic talk.
In this book, Heyman explains how to overcome the ambiguities of language, rise above stereotypes, learn to
systematically use questions, examples, and paraphrasing in everyday conversations, and build a workplace culture that encourages people to speak without fear. Publisher: Jossey-Bass, 1997.
Richard Heyman is a professor at the University of Calgary, and teaches courses in ethnomethodology and the ontology
of the social and material worlds.