Event Profile

Managing Difficult Public Comment: How to K.E.E.P. C.A.L.M.

This course focuses on how boards can effectively manage difficult public comment periods during board meetings. Through different hypothetical scenarios, the course highlights eight principles to guide management of public comment periods.

The eight principles are
• Know the rules.
• Empower fellow board members.
• Enforce the rules.
• Plan ahead.
• Consider behavior, not viewpoints.
• Add security.
• Listen only.
• Meet to succeed.

Successful completion of this course will count toward five Board Leader Recognition Points.